What We Collect And Why
We collect only what's needed to run your account and verify transactions — your name, contact number, email, and the payment channel you use to fund your wallet, whether that's Touch 'n Go eWallet, Boost, or GrabPay. When you send a DuitNow transfer or clear an
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FPX deposit, your bank reference is logged against your account so a withdrawal request can be matched and verified later. We don't sell your details to third parties, and we don't share your payment history outside what's needed for processing and fraud checks. Session data —
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device type, browser, login time — helps us flag unusual account activity, like a login from an unfamiliar device, and ask for extra verification before a withdrawal clears. Where local law sets out specific rules on data handling, access, or consent, this policy operates within those
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boundaries, and availability of certain features depends on local law and the region you're accessing from. You can ask us what data we hold on your account, request a copy of it, or ask us to close your account and remove stored details, subject to what
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we're required to keep for transaction records. Cookies on the site help keep you logged in between visits and remember your preferred payment chip row, but they don't track you across other platforms. If we ever update how we handle your information, the change will be
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reflected on this page with no separate notice needed elsewhere.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.